Advantages of Using A Tenant Locator Service

November 5th, 2010 · Tell Me What You Really Think Here · Property Management

There are significant advantage to using a tenant locator service as today’s events illustrate. It’s 11:09 and I just sat down to write this blog post, I pulled into my driveway around 10:30 p.m.

Lease Signing

My first appointment was a lease signing, the owner was supposed to come but got called into work at the last minute, I ended up meeting the tenant and signing the lease on the owner’s behalf. Next stop, a blind store to get blinds for the apartment. I do the property management for this apartment, it’s just part of the job.

Another Lease

Next I had to get another lease made up and signed. The owner is only available tomorrow, the tenants are at work until after 6 p.m. The property manager requires a signed lease before the tenants can move in. Their office is open 9 to 5 and Monday to Friday. The tenants want to move in this Saturday. One of the tenants is working until 6:15 p.m. The last GO Bus to Orangeville where they are living leaves Union Station at 7:15 p.m. I have a one hour window to meet both tenants, get them to sign the lease so they can make their bus. I race to meet them, I only get there at 7:13, get the leases signed then…I drive them to the Brampton GO because they’ve missed the last Bus. I’m not about to leave them to the tender mercies of Union Station for the night.

Rent Collection

Next stop, a rent collection for an owner who’s out of town. The tenant’s been giving her cash, which she doesn’t like. I try to convince him to give her checks. He says he will. I drop off the money to her husband.

Both these apartments were rented on the weekend, within several hours of getting the call. It’s about being there to take the call and doing the showings and taking applications when owner’s can’t or don’t want to.

Crappy Calls

Another apartment on my book, I haven’t shown in several days, all I get is crap calls…the guy with no first & last, another who wants an apartment for January, another who wants an apartment for one month, another who makes an appointment then cancels 5 minutes later and says they’ll call back on Saturday, another who needs me to go show her during her lunch, then fails to confirm, then last but not least the prospective tenant who calls and asks me strange, invasive questions… I get the feeling I’m being tested. None of these people deserve a showing or get one.

I know that I only need one person to rent the place and eventually a sane person will call and apply for and even get this apartment. Patience is a virtue.

Customer Service

Straight forward deals seem to be an exception rather than the rule with busy people. I go above and beyond to keep everyone happy, owner & tenant. I’ve received more than my share of bottles of wine from happy tenants and landlords. Maybe they think I’m too tense and I need to relax. They’re probably right!

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